Shipping and Return Policy

1. Shipping Policy

1.1 Digital Products

Dematerialized products (license keys, software, video games) are delivered electronically. Once the order is confirmed and payment is validated, you will receive the necessary information to access the product directly in your customer account or through any other secure method specified at the time of purchase.

1.2 Physical Products

Physical products are shipped to the address provided at the time of order. We commit to processing and shipping your order within 7 business days. Delivery times may vary depending on your location and the chosen carrier.

1.3 Shipping Fees

Shipping fees are calculated based on the weight, dimensions of the package, and the delivery address. These fees will be clearly displayed before you confirm your order.

1.4 Order Tracking

For physical products, a tracking number will be provided once the package has been shipped, allowing you to monitor its progress.

2. Return Policy

2.1 Digital Products

In accordance with Article L221-28 of the Consumer Code, dematerialized digital products cannot be returned or refunded once they have been delivered. If you encounter any issues with your purchase, our team remains available to assist you.

2.2 Physical Products

You have 14 calendar days from the date of receipt of your order to exercise your right of withdrawal. The product must be returned in its original condition, unused, and in its original packaging.

2.3 Return Procedure

To initiate a return, please follow these steps:

Contact our customer service at contact@infogames.fr with your order number.

Once your request is approved, you will receive instructions for the return.

Return shipping costs are at your expense unless the product is defective or an error occurred on our part.

2.4 Refunds

Once the returned product has been received and inspected, we will process the refund within 14 days. The refund will be issued using the original payment method.

3. Support

For any questions regarding our shipping or return policies, feel free to contact us via email at contact@infogames.fr.

Last updated: 12/28/2024.